Service Delivery Policy

1. Digital service, no physical goods

Sitepur (operated by Elicus Technologies Private Limited, GSTIN 08AAECE5283G1ZJ, D9/83, Chitrakoot Scheme, Vaishali Nagar, Jaipur 302021, Rajasthan, India) provides a digital subscription service. When you subscribe, we copy a chosen design into your account, host the resulting static website, and give you tools to edit its content. The Service is delivered wholly over the internet.

• No shipment of goods. Nothing physical is manufactured, packaged, or posted to you. There is no courier, freight, or postal step of any kind.
• No shipping charges. Because we ship no physical goods, no delivery, handling, or freight fee is ever charged. Your subscription price covers the digital service described in the Terms of Service.
• No delivery address needed. We do not collect a postal shipping address to provide the Service. Any billing address is collected by the merchant of record for tax and invoicing purposes only.

For details on billing periods, refunds, and cancellation, see our Refund and Cancellation Policy.

2. How the Service is delivered

Delivery of the Service begins on successful payment. Payment is processed by our third-party merchant of record, who acts as the reseller of record and handles payment processing, invoicing, and applicable sales tax, VAT, and GST. Once the merchant of record confirms your payment to us, we activate your account and provision your site.

• Account activation. Your Sitepur account is switched to an active state so you can sign in and manage your subscription.
• Site provisioning. We copy your chosen design into your account, build the static website, and publish it with hosting and SSL included.
• Typical timing. Provisioning usually completes within a few minutes of a confirmed payment. In every case, your site and dashboard access are made available no later than 24 hours after payment is confirmed.
• What can affect timing. On rare occasions, timing may be affected by payment verification by the merchant of record, incomplete account details you still need to supply, or scheduled maintenance. Where a delay is caused by information we need from you, the 24-hour period runs from the time you provide that information.

3. Accessing your service

You access and manage the Service through your dashboard at sitepur.com. The dashboard is the place where you edit your site content, view your subscription status, and reach support.

• Sign-in details. Sign-in details and any activation link are sent to the email address associated with your account. Please make sure that address is correct and that you can receive mail from Sitepur.
• Keep your credentials secure. You are responsible for keeping your sign-in details confidential and for activity under your account, as set out in the Terms of Service. Your use of the Service must comply with our Acceptable Use Policy.
• Not receiving email. If your welcome or sign-in email does not arrive, check your spam or junk folder, then reach us through our contact form and we will help you gain access.

We handle your personal data in line with our Privacy Policy, and our use of cookies is described in our Cookie Policy.

4. Delivery confirmation

You will have two independent signals that the Service has been delivered:

• Emailed receipt. The merchant of record sends a receipt or tax invoice to your account email confirming that payment was taken and the subscription started.
• Dashboard access. Your ability to sign in at sitepur.com and see your active site and subscription confirms that provisioning is complete.

Together, the emailed receipt from the merchant of record and working access to your dashboard confirm delivery of the Service. Please keep the receipt for your records, since it is also relevant to any request made under the Refund and Cancellation Policy.

5. Delays or access problems

If your site is not available within 24 hours of a confirmed payment, or if you cannot sign in to your dashboard, reach us through our contact form and we will help promptly. To let us assist you quickly, please include:

• the email address on your Sitepur account;
• the date of purchase and, if you have it, the receipt or order reference from the merchant of record;
• a short description of what you see, including any error message.

We will investigate and either complete delivery or explain what is needed to do so. If we cannot deliver the Service to you, your rights to a refund are governed by the Refund and Cancellation Policy and by applicable consumer law, including the Consumer Protection Act, 2019 in India and equivalent protections in your jurisdiction.

6. Ongoing hosting

Delivery is not a one-time event. While your subscription is active and paid, Sitepurcontinues to host your site with SSL included, so it stays published and reachable on the internet as part of the Service.

• Included in your subscription. Hosting and the SSL certificate that secures your site are part of the subscription price. There is no separate hosting charge.
• Availability. We aim to keep your site available on a continuous basis. From time to time we may perform maintenance or updates that briefly affect availability, and we will limit the impact of planned work where we reasonably can.
• If your subscription ends. If your subscription lapses, is cancelled, or is suspended, hosting of your published site may stop. How your account and content are treated after that is described in the Refund and Cancellation Policy and the Terms of Service.

7. Contact

For any question about how or when your service is delivered, please reach us through our contact form at sitepur.com/contact:

• Support and general queries: through our contact form
• Privacy and data queries: through our contact form
• Legal and grievance matters: through our contact form

The operating entity is Sitepur (operated by Elicus Technologies Private Limited, GSTIN 08AAECE5283G1ZJ, D9/83, Chitrakoot Scheme, Vaishali Nagar, Jaipur 302021, Rajasthan, India). For related policies, see our Refund and Cancellation Policy, Privacy Policy, Cookie Policy, Acceptable Use Policy, and Terms of Service.