Refund and Cancellation Policy

1. Overview

Sitepur (operated by Elicus Technologies Private Limited, GSTIN 08AAECE5283G1ZJ, D9/83, Chitrakoot Scheme, Vaishali Nagar, Jaipur 302021, Rajasthan, India) provides a subscription website-as-a-service (the "Service"). We copy a chosen design into your account, host the resulting static website (your "site"), and let you edit its content. Access to the Service is sold on a recurring subscription basis, billed monthly or annually.

This Refund and Cancellation Policy forms part of our Terms of Service and should be read together with it, our Privacy Policy, our Cookie Policy, and our Acceptable Use Policy. Where any conflict arises between this policy and the Terms of Service on the subject of refunds or cancellations, this policy governs.

Payments for the Service are collected by a third-party merchant of record (the reseller of record that sells the subscription to you, processes payments, issues invoices, and handles applicable taxes, VAT, and GST). References in this policy to a charge, a refund, or a payment method mean a transaction handled by that merchant of record on our behalf.

2. Pricing and No Free Trial

The Service is offered on a pay-first basis. You pay for a subscription period before that period of Service begins. We do not offer a free trial.

• The price of each plan is shown at checkout before you confirm your purchase, along with the billing interval (monthly or annual) and the renewal terms.
• Prices are displayed either with tax added at checkout or with tax already included, as indicated by the merchant of record, based on your billing location and applicable law.
• Hosting and SSL certificates are included in the subscription price at no separate charge.
• We may change plan prices from time to time. A price change does not affect a subscription period you have already paid for, and it takes effect only from your next renewal, with notice as required by law.

3. 14-Day Money-Back Guarantee

For a first-time subscription to the Service, you may request a full refund within 14 (fourteen) calendar days of the initial charge, for any reason. This is a voluntary guarantee we offer in addition to your rights under applicable law.

• The 14-day window is counted from the date and time of the initial charge on your account, as recorded by the merchant of record.
• The guarantee applies to the first paid subscription on an account. It does not apply to renewal charges (see Section 5) or to a repeat purchase after a prior refund on the same account or by the same person.
• A refund under this section cancels the subscription. On refund, access to the Service and publication of your site may end. Your content and static files are handled in accordance with the retention terms of our Terms of Service and Privacy Policy.

4. How to Request a Refund

To request a refund under the 14-day money-back guarantee, reach us through our contact form using the email address registered to your account, within the 14-day window. Please include the following so we can locate and process your request without delay:

• The account email address and the name on the account.
• The date of the initial charge and the amount charged.
• The order or invoice number from the receipt sent to you by the merchant of record, if available.
• A short note confirming that you are requesting a refund and cancellation.

We acknowledge refund requests and forward eligible requests to the merchant of record for processing. A request sent from an address other than the registered account email may be delayed while we verify that you own the account.

5. Renewals

Subscriptions renew automatically at the end of each paid period so that your site stays online without interruption. Unless you cancel, the merchant of record charges your payment method for the next period on or around the renewal date, at the plan price then in effect.

• Renewal charges are generally non-refundable, except as stated in Section 7 or where applicable law requires otherwise.
• To avoid the next charge, cancel before the renewal date. Cancellation stops future renewals; it does not refund a period that has already been charged.
• If a renewal charge fails, we may retry the charge and may suspend publication of your site until payment succeeds, in line with our Terms of Service.

6. Cancellation

You may cancel your subscription at any time, either from your account dashboard or by reaching us through our contact form using your registered account email.

• When you cancel, your subscription does not renew again, and no further renewal charges are made after the cancellation takes effect.
• Your site stays active until the end of the period you have already paid for. Cancellation takes effect at the end of that paid period.
• Outside the 14-day money-back window, cancellation does not create a right to a pro-rated refund for the unused part of the current period, except where applicable law requires otherwise.
• After the paid period ends, publication of your site may stop. Suspended and cancelled site content and static files are retained and handled as described in our Terms of Service and Privacy Policy.

7. What Is Not Refundable

Except where applicable law requires otherwise, the following are not refundable:

• Past renewal periods and any subscription period that has already elapsed.
• Add-ons, one-off services, or custom work that has already been delivered or performed.
• Charges made after the 14-day money-back window has closed, including subsequent renewal charges.
• A repeat purchase on an account that has previously received a refund under the 14-day guarantee.

Nothing in this section removes or limits any refund or remedy that you are entitled to as a matter of mandatory law (see Section 11).

8. How Refunds Are Processed

Approved refunds are issued by the merchant of record to the original payment method used for the charge. We are not able to send a refund to a different card, account, or payment method.

• Once approved, a refund is typically completed within 5 to 10 business days. The exact time to appear in your account depends on your bank, card issuer, or payment provider.
• The merchant of record adjusts any tax, VAT, or GST that was collected on the original charge as part of the refund.
• You will receive confirmation of the refund from the merchant of record, from us, or from both.

9. Currency and Taxes

You are charged in the currency shown at checkout. Currency conversion, foreign transaction fees, or bank charges applied by your card issuer are outside our control and are not refundable by us.

• Applicable sales tax, VAT, or GST is calculated and collected by the merchant of record based on your billing location and applicable law.
• Customers in India are charged applicable GST via the merchant of record, in accordance with Indian GST law. Tax invoices are issued by the merchant of record.

10. Chargebacks

If you believe a charge is incorrect or you are unhappy with the Service, please contact us first through our contact form so that we can review the issue and, where appropriate, arrange a refund under this policy. Most billing questions are resolved quickly once we have the details.

Starting a chargeback or payment dispute with your bank or card issuer before contacting us can delay resolution and may lead to suspension of the affected account while the dispute is investigated with the merchant of record. Contacting us first is usually the faster route to a resolution.

11. Your Consumer Rights

Nothing in this policy limits or excludes any mandatory rights you have under applicable consumer protection law, which apply in addition to the guarantee described above.

• For customers in India, this includes rights under the Consumer Protection Act, 2019.
• For customers in other jurisdictions, this includes your local consumer protection law, such as consumer rights available under EU and UK law.

Where a mandatory legal right gives you a remedy that is more favourable than this policy, that legal right prevails to the extent of any conflict.

12. Contact

For refund and cancellation requests, and for any question about this policy, reach our support team through our contact form at sitepur.com/contact. The same form covers general and support enquiries, privacy and data requests, and legal and grievance matters.

Sitepur is operated by Elicus Technologies Private Limited, GSTIN 08AAECE5283G1ZJ, D9/83, Chitrakoot Scheme, Vaishali Nagar, Jaipur 302021, Rajasthan, India. For related terms, see our Refund and Cancellation Policy, Terms of Service, Privacy Policy, Cookie Policy, and Acceptable Use Policy.